Subscription 365 Explained

A2K Technologies is pleased to offer an additional service to all A2K customers: Subscription 365.

We now provide this comprehensive 365-day IT monitoring solution to proactively monitor your devices, with best-in-class technology supported by our experienced and highly-qualified IT services division.

Whether you consider us as additional support to your existing IT department, or an outsourced IT department for your organisation, we can maintain and develop solutions that will troubleshoot issues before they occur, while also helping your business grow and remain profitable.

With four service levels to choose from - Bronze, Silver, Gold and Platinum - you can easily predict and control your IT budget and adjust it to suit your business' needs.

Click here to download the Subscription 365 brochure.

Like to know more? Read our Frequently Asked Questions.



  Bronze Silver Gold Platinum

Select a plan that suits your business' needs:

$ 20
per month, per device
ex GST
$ 45
per month, per device
ex GST
$ 65
per month, per device
ex GST
Call us for
a Quote

1800 223 562

Application Version &
Service Pack Information

Anti-Virus

A2K System Tray Icon

System Health Monitoring

Hardware/
Software Asset Inventory

Scheduled Drive Maintenance

Remote Desktop
Support Software

Monthly Reports

Scheduled Scripted Tasks

Notification Alerts

Patch Management

Technical Support

Global eTraining

Full Managed Service



EXPRESS INTEREST



Frequently Asked Questions

Q: How many devices are covered by a Subscription 365 license?

Q: How is support provided by A2K Technologies?

Q: Will you support my operating system?

Q: Are there any exclusions to the software you support?

Q: What training is available with my Subscription 365 package?

Q: Will you maintain my hardware?

Q: What backup and recovery service do you provide?

Q: Who will have access to my system and files?

Q: What hours are the monitoring and support services provided?

Q: How are software patches managed?

Q: Does Subscription 365 require an internet connection?



Q: How many devices are covered by a Subscription 365 license?
A: Subscription 365 management and monitoring for Bronze, Silver and Gold is licensed per device. One Subscription 365 license includes management and monitoring of a single device. Additional devices can be licensed separately.
Definition of "per device" includes the following computer types: Desktops, Laptops, Workstations and Mobile Workstations. Servers of any kind are not supported except in our Platinum offering, which we welcome discussing with you further.

Q: How is support provided by A2K Technologies?
A: A2K Technologies support for Bronze, Silver and Gold is provided via live chat, remote desktop and email only. No onsite services are included (except for Platinum) unless otherwise stated in your contract.

Q: Will you support my operating system?
A: A2K Technologies provides operating system support for Microsoft software only. In addition, support is only provided to operating systems under active lifecycle that has not reached end of support by Microsoft. Need to upgrade to Windows 10? A2K can help.

Q: Are there any exclusions to the software you support?
A: A2K Technologies will not support any non-legitimate software. All software on the device must be within license compliance while being monitored and supported. A2K Technologies takes no responsibility for the customer's license compliance. It is the customer's responsibility to ensure all software is legal and compliant.

Support and Maintenance is limited to the following items and applications:

Applications: Microsoft Windows Client Operating Systems (under Active Lifecycle/Support from Vendor), Microsoft Office Applications (under Active Lifecycle/Support from Vendor), Autodesk Software (under active Vendor Subscription with A2K), Adobe Software (Limited to Acrobat, Photoshop, Illustrator, InDesign under Active Support from Vendor).

All other software support is provided at A2K Technologies’ discretion. A2K Technologies can incorporate support for other software requirements under the Platinum Support offering.
Subscription 365 Bronze, Silver and Gold supported device software does not include enterprise packages such as ERP Systems, SQL Installations etc. unless agreed upon. Support for this software is available in our Platinum offering – contact us for a quote.

What training is available with my Subscription 365 package?
A: Subscription 365 Gold includes Global eTraining which is not provided directly through the A2K Technologies monitoring and support teams. Global eTraining is for Autodesk-based design packages only and not operating systems and other applications.
A2K Technologies, as part of Subscription 365, does not provide training on any software packages being used on the device unless otherwise stated in contract.

Q: Will you maintain my hardware?
A: We provide monitoring and management at the software or Windows operating system level. A2K Technologies, as part of Subscription 365 Bronze, Silver and Gold levels, is not responsible for maintaining your hardware. Hardware support offerings can be provided separately at additional cost.
While Subscription 365 for Bronze, Silver and Gold levels does not include support for attached peripherals and add-on devices (printers, scanners, etc), support of attached devices can be included on a per device basis in addition to services provided.

Q: What backup and recovery service do you provide?
A: Subscription 365 is not a "backup" service. A2K Technologies is not responsible for the security/backup of your device data. We also do not provide any recovery processes. However, Subscription 365 Platinum can be negotiated to include backup and recovery solutions – contact us for a quote.

Q: Who will have access to my system and files?
A: Subscription 365 Remote Desktop services are performed by authorised technical staff only.
Subscription 365 will require device local administrator privileges for installation. A2K Technologies may also require an administrator account to perform some maintenance tasks.
As a remote monitoring, notification and support tool, Subscription 365 does not directly access or modify your work files.
However, Subscription 365 may include additional services such as Anti-Virus or Patch Management. While these services may access or modify files on your computer, in no event will A2K Technologies be liable for any direct, indirect, incidental, special or consequential damages.

Q: What hours are the monitoring and support services provided?
A: Subscription 365 monitoring and notification is provided 24x7. However, any support services included are provided during standard business days (Monday-Friday) from 9:00 am – 5:00 pm (AEST) excluding public holidays.

Q: How are software patches managed?
A: Subscription 365 Patch Management can be provided in different ways, and is negotiated on a per client basis. All files are provided by the software vendor(s) and are not modified or altered in any way by A2K Technologies.

Q: Does Subscription 365 require an internet connection?
A: Yes. Subscription 365 is dependent on the licensed device having access to the internet and unrestricted connection to the A2K Technologies Subscription 365 servers. It is a core requirement that you have a working internet connection with adequate access to the A2K Technologies servers. Failure to meet this requirement will limit the Subscription 365 service you receive from us.



For more information, contact us at sub365@a2ktechnologies.com.au or call 1800 223 562 (AU) or 0508 232797 (NZ).