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Rapid Start: Working From Home With Autodesk

Recently, we've had an increase of questions asking about how to work from home with their Autodesk software. And as either an Autodesk Software user or an IT Administrator, if you're keen to know your options then please read on.

Note that this article is discussing licensing and installation aspects of Autodesk software, but not the actual remote workflows that may be needed with your CAD applications when working from home.

30 Day Trial Mode

Firstly, understand that anyone can obtain the current version of Autodesk Software (at time of writing, we're transitioning from release 2020 to release 2021 over the coming weeks) and run the software in trial mode for 30 days. There may be reasons as to why the trial may not work immediately, but generally speaking, running the software in "Serial Number" / "Standalone" mode will grant that active user 30 days to use the software before locking them out. More on this later... but for now, most users should be able to download the software and use it in trial mode.


Downloading your software

There are three common ways to download Autodesk software to your home computer;


Autodesk Manage Portal

http://manage.autodesk.com

And of particular interest, when using the Autodesk Manage Portal to download your software, use the "Browser Download" method that's detailed here;

https://knowledge.autodesk.com/customer-service/download-install/download/about-download-methods/browser-download-method-for-autodesk-account


Autodesk Virtual Agent

http://ava.autodesk.com

The Autodesk Virtual Agent is a chat bot that can be used to download Autodesk software (limited to current version for anonymous users) and also for its activation (more on activation below, it's only required in some situations).


Autodesk Desktop App

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/About-Autodesk-desktop-app.html

The Autodesk Desktop App can be downloaded, installed, and then once a user has logged in with their Autodesk ID, they'll be able to access the installer for any Single-User licenses that have been assigned to them. The Autodesk Desktop App may already be installed on your computer if you've installed any Autodesk software previously over the past 5 or so years - you'll find the shortcut for it within the Windows Start Menu.


Patching your software

The Autodesk Desktop App will be installed with any Autodesk software installation. The shortcut for the app is found within the Windows Start Menu, and will run in the Windows System Tray as a little blue "A" icon. Load up the Autodesk Desktop App, log in with your Autodesk ID, and then the app will scan and detect any installed Autodesk products and provides for patching of each install. Of importance the App will also provide Licensing Hot-fixes independent of your CAD service packs and CAD hot-fixes, and it's very important to install any licensing hot-fixes recommended by the Desktop App as a priority.

Alternatively, you can download individual Autodesk App patches via the Autodesk Manage Portal. The list of available patches may be extensive however, so use the search bar to help find what you're looking for.



Licensing your installed software for home use;


Single-User (Term Based) Licensing

For those of us who are using an Autodesk Single User license, this method is by far the easiest. Simply download the software, install it (be it a laptop or desktop, but Autodesk do state a limit of 3 devices) and log in with your Autodesk ID to use it. If the software fails to log-in, run through these checks;

- Are you using the correct email address that's associated with your Autodesk ID?

- Check the Autodesk Desktop App doesn't have any pending Service Packs or Licensing Hot-Fixes awaiting install.

- Check that the products you're trying to open are listed either in the Autodesk Desktop App, or the Autodesk Manage Portal. If either of these are looking relatively empty, cross check your email address and your assigned software with your Software Coordinator.


Multi-User Network (Term Based or Maintenance) Licensing

Borrowing a Network License

Multi-User Licensing Users may open up their CAD application, clicking Help/About, and then product information where they'll see an option to borrow a license for a set period of time (6 months is the maximum default). CAD administrators may wish to either limit the borrowing of licenses to certain users, or by the maximum time which a license can be borrowed. To control the Borrowing, the CAD Administrator will need to create an Options File on the License Server. The guide below details how to create an options file;

http://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-control-network-license-access-using-an-options-file.html


Virtual Private Network

Speak with your Company IT Administrator about setting up a VPN between your home device and your office network. Once the VPN is setup and active, so long as your home computer can see/ping the Autodesk License Server in your office, you can then go about installing the Autodesk Software and upon first start up, select the "Multi-User" option, enter in your company servers name, and the software should start up as expected. If however, you encounter errors please be sure to first check the VPN is setup correctly with your IT Administrator. Following that, ask them to reach out to A2K Support for help, as we'll need to check;

- The client side error message, take a screenshot of it.